Refund Policy
Transparent and fair refund terms for all AshwaRuda payment services
At AshwaRuda Pvt Ltd, we strive to provide seamless and secure payment services. This Refund Policy outlines the terms under which users may request refunds.
General Terms
- Refunds will be processed only for transactions that are unsuccessful, duplicated, or where the amount was deducted but the service was not delivered.
- Successful transactions are non-refundable once processed through third-party providers or government portals.
- Requests must be submitted within 7 days of the transaction date.
Eligibility for Refund
A refund may be applicable in the following cases:
Failed Transaction
The transaction failed but your account was debited.
Service Not Delivered
The intended payment (e.g., utility bill or recharge) was not completed.
Duplicate Payment
You accidentally made the same payment more than once for the same service.
Unauthorized Transaction
A payment was processed without your knowledge or consent, subject to investigation.
Non-Refundable Cases
Refunds will not be processed for:
- Successful payments where the service has already been fulfilled
- Change of mind or incorrect entry by the user (e.g., wrong account or biller ID)
- Delay in confirmation from the service provider if the payment is pending
Refund Process
Submit Request
Raise a request by emailing ashwarudatech@gmail.com or through the support section of our website.
Provide Details
Include your transaction ID, payment method, and reason for refund.
Processing Time
Refunds, once approved, will be initiated within 7–10 business days to the original payment source.
Disputes and Chargebacks
If you raise a chargeback through your bank or card issuer, please also inform us. We will cooperate with the issuing authority to resolve the issue. Unjustified chargebacks may result in account restrictions.
Contact Us
For refund-related assistance, please reach out to:
Email Support
ashwarudatech@gmail.com
Phone Support
+91 8884653188
Office Address
Ashwaruda Private Limited, MS Complex, #11/72, CMC Khata no.1219, Rammurthy nagar Main Road, Dooravani nagar Post, KR Puram Hobli, Bengaluru - 16.